SACA Managed Care
SACA Managed Care - Managed IT Services
The SACA Managed IT Services allows our experienced technical staff to continuously monitor the health of your network infrastructure. With SMS we actively prevent technical problems and network downtime from occurring. Often times, corrective action is taken before a problem occurs or before our clients even notice an issue. Your network will be completely managed and maintained by our IT professionals 24 hours a day, 7 days a week to ensure an optimized and well-tuned network.
Managed Network services
- 24x7 real-time, non-intrusive network and security monitoring and alerting
- Critical security and operating system patch management
- Monitoring of events, errors, process utilization, memory and network services
- Monitoring of network and device availability and connectivity
- SNMP system alerts and pre-failure indicators
- Historical trending and tracking
- On Demand remote support for immediate problem resolution
- Immediate response from our on-site support team
Network and Data Security
- Web traffic monitoring, content filtering, logging and analysis
- Instant messenger conversation monitoring and logging
- Intrusion Detection Implementation (IDS)
- Intrusion Prevention Implementation (IPS)
- Regularly scheduled system security analysis
- Discovery and remediation of security vulnerabilities
- Monitoring and management of firewalls and anti-virus applications
- Track and manage all software patches
- Network spyware and phishing protection
- Event log monitoring
- Offsite data backup protection and monitoring
Network Performance and Uptime
- Analysis of network and server health including quarterly in-depth analysis
- Establishment of performance baselines and conduct ongoing performance monitoring
- Identification of sub-standard configurations requiring remediation
- Identification of over-utilized device nodes requiring remediation
- Trending and forecasting to identify failures before they occur
- Availability and uptime logging and reporting
- System performance and utilization reporting (CPU, Memory, Disk)
- Business critical function availability monitoring (Exchange, SQL, IIS, Specific process/application)
Anti-Spam & E-Mail Virus Protection
- Blocks and filters email in real time
- Spam and viruses filtered before they enter your environment
- Automatic spooling of email in the event of a system failure
- Individual users receive updates to quarantined email
- White, grey, and black listing services
Real-time Asset and Data Collection
- Detailed inventory reports and asset management
- Asset audits identify under-performing and under-utilized devices
- Real-time inventory and warranty tracking of all installed software, operating systems, and network devices
- Identification of unauthorized applications installed by employees
- Support for regulatory software compliance
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